& many more
and many more
CurrentWare’s Role in the HR Investigations Process
Workplace misconduct investigations are a critical role of the human resources department. When misconduct is reported the HR team needs reliable insights so they can take immediate action.
CurrentWare’s user activity monitoring, web filtering, and USB control software solutions provide the capabilities needed to prevent misconduct and investigate a complaint.
Get Alerts Of Company
Proactively start workplace investigations before the complaint.
Send HR professionals alerts of inappropriate conduct on company devices to address policy violations before they escalate.
- Internet Abuse: Take appropriate action when employees visit high-risk, inappropriate, or unproductive websites. Maintain evidence of misuse to investigate any individuals involved.
- Support Disciplinary Action: Evidence of employee computer activity supports disciplinary action if an employee is found to have engaged in misconduct.
- Corrective Action: Discover opportunities to ensure that employees are properly trained in the acceptable use of workplace technology.
Automatic Screenshot Monitoring
Continuously capture screenshots for a visual record of employee activities. Compare productivity and activity data to the captured screenshots to understand exactly what your employees are doing.
- Capture screenshots at set intervals for specific users/computers
- Filter screenshots based on metadata such as productivity grading, application name, and user/PC
- Automatically delete screenshots based on age or storage use
Investigate Employee Complaints
CurrentWare’s PC activity logs give HR professionals the insights they need to investigate any employee accused of poor conduct.
- Investigate Harassment: Verify or refute allegations of misconduct on company computers with insights into web browsing, application use, and USB device usage.
- Support Internal Investigations: Empower Human Resources staff with the relevant data they need to conduct an investigation.
- Establish Patterns: Employee computer activity logs help establish a pattern of behavior that may indicate misconduct, such as excessive personal use of company resources and accessing inappropriate websites.
Detect & Prevent Employee Theft
Trusted insiders with access to sensitive information are a significant security threat.
CurrentWare helps prevent and detect insider threats with advance awareness and control over employee computer usage.
- Protect Data: Block access to cloud storage sites and limit removable media to authorized devices only.
- Detect Insider Threats: Receive real-time alerts when employees violate your acceptable use policies.
- USB Activity Monitoring: Track what data has been copied, created, deleted, or renamed on removable media to identify the source of a data breach.
Monitor as Discretely or Transparently as You Want
Whether you need discrete monitoring to capture evidence of misconduct or you want transparency to disincentivize inappropriate behavior, CurrentWare provides the capabilities you need.
- Stealth Mode: By default, the CurrentWare agent cannot be seen by employees
- Notifications: Optionally notify employees that they are being monitored with periodic popups
- Client Integrity: CurrentWare cannot be uninstalled or stopped without administrator privileges
Third Party Risk Management
Third-party vendors, partners, consultants, and contractors often have privileged access to a company’s internal systems.
Use CurrentWare’s data loss prevention and user activity monitoring features to detect high-risk behaviors from third party vendors.
- Continuously capture screenshots to collect evidence of misuse
- Monitor productivity of freelancers to ensure invoiced hours are used appropriately
- Track and restrict data movements to portable storage devices and cloud storage services to protect sensitive data
Shady Maple Transforms Their Productivity With Internet Filtering & Employee Computer Monitoring Software
“Being able to identify negative browsing trends and put a stop to them within a couple of hours has meant that our employees are focused on the job almost all of the time. We have become an extremely efficient workforce."
Flexible Deployment Options
With CurrentWare’s user activity monitoring solutions you’re in complete control of how your data is stored, secured, and retained. Your employees' data cannot be accessed by CurrentWare.
Have Complete Control of Your Data
Install the management software on a standard computer, then deploy the client software to your users' computers
Monitor & Manage on Any Network
Connect your remote employees’ computers to the management software with simple port forwarding rules
Self-Managed Cloud & VDI
Citrix, Azure, AWS, GCP, and More!
Enjoy the scalability and availability of the cloud alongside the security, control, and flexibility of our on-premises solution
Get Advanced Activity Insights
BrowseReporter is a versatile employee monitoring software to track productivity and efficiency.
- Make informed decisions
- Enforce company policies
- Improve productivity
Block Harmful Websites
BrowseControl is an easy-to-use website blocking software for restricting internet access.
- Block URLs & categories
- Block unwanted apps
- Website allow & block lists
Stop Data Theft to USB Devices
AccessPatrol is USB control software to protect sensitive data against theft to portable storage devices.
- Block USB devices
- USB file activity alerts
- Block file transfers
We’re Here to Help
The CurrentWare team prides itself on its high-quality customer support. We will support you every step of the way—whether you’re just starting your free trial or actively using CurrentWare in your network.
At CurrentWare, customer success is our priority at every stage of your journey. We take pride in providing high-quality and reliable pre and post-sale support to make your experience exceptional.
We offer the same level of high-quality support to all of our customers—no extra fees or packages necessary!
Customer Support Lead
CurrentWare provides the documentation, training, and other resources you need to take full advantage of the capabilities of our products.
The reporting feature offers accurate insights on internet activities in order to ensure compliance & organization policies are met. The offsite management feature makes it easy to monitor those working from home.
Carroline Achieng O., Sales Consultant
Absa Life Assurance, 10,001+ Employees
BrowseReporter is simple to use and provides our company with the information we were looking for. Having BrowseReporter installed has prevented any internet abuse. This was exactly what we wanted!
Denise P., IT Manager
Paper & Forest Products, 51-200 Employees
In my nearly 40 years in the IT business I’ve worked with a lot of support teams. I really appreciate CurrentWare going the extra mile to help me get the most out of the product. They’ve definitely outweighed any of the other competitors that I’ve looked at.
Jerry Slocum, Managed Services Provider
Haggerty Auto Group, 150-200 Employees
BrowseReporter is an extremely useful piece of software for monitoring our employees' devices while they are at work. It enables us to view data in real time, conduct detailed analyses of each employee's activities, and improve productivity where necessary.
Sebastian P., Chief Marketing and Customer Experience Officer
Retail Industry, 10,001+ Employees
Best Practices for Monitoring Employees
With Workplace Investigation Software
Be Transparent About Employee Activity Monitoring
Employees that are not aware that they are being monitored, why they are being monitored, and how they are being monitored are less likely to find the use of employee computer monitoring software acceptable.
CurrentWare’s employee and computer monitoring software solutions can be deployed with an optional stealth mode or configured to periodically notify employees that they are being monitored.
- Turn on BrowseReporter’s End Users Reports feature to give employees access to their data. This gives them the autonomy to monitor their own productivity.
- Disclose the scope of employee monitoring during onboarding and within company policies.
- Make sure employees understand how data is being collected, what data is being collected, and how it will be used.
Ensure Confidentiality & Privacy for the Employees Involved
While complete confidentiality cannot be guaranteed for all employees involved, the workplace investigation process must be conducted with as much confidentiality as possible for the parties involved.
Any monitoring or data collection should be conducted in compliance with applicable laws and regulations, as well as in accordance with the employer’s policies and procedures.
Additionally, it is essential to maintain the confidentiality of sensitive information and respect the privacy rights of employees during the investigation.
Consult With Legal Counsel
When it comes to workplace privacy, both the employee and the employer have rights that vary based on the jurisdiction of the company, as well as any relevant collective bargaining agreements.
Before monitoring employee computer activity for workplace investigations, be certain to consult with legal counsel to understand what employment laws apply to your organization and what steps you must take to monitor employees lawfully.
At a minimum your legal team will recommend a Workplace Monitoring Policy that outlines what data is collected and how it will be used.
How to Increase Buy-in for Employee Monitoring
- Consult your employees. Involve a representative sample of employees to ensure that their voices are heard. Allow them to voice any concerns they have regarding your use of employee computer monitoring software.
- Do not track more than necessary. Only collect, store, and use the types of data that are adequate and relevant for the stated purposes. Overly invasive monitoring methods such as capturing individual keystrokes and webcam feeds are highly likely to infringe on employee privacy rights unless there is a legitimate business need that cannot be adequately met through less invasive methods.
- Limit access to employee monitoring data. Restricting access to monitoring data to a “need to know” basis limits opportunities for misuse. Use CurrentWare’s operator permissions to password protect the console and limit who has access to certain features.
Protect Employee Monitoring Data From Misuse
Employee monitoring data can be sensitive. Organizations need to ensure that administrative and technical security measures are in place to prevent data from being misused or leaked to unauthorized parties.
- Password-protect employee data. The CurrentWare Console can be password protected to limit who has access to employee computer activity data.
- Limit data access. With CurrentWare's Operator Accounts you can provide a manager with access to their department's data without providing them with the data of other departments. You can also use the email reports feature to automatically send data about specific users/PCs on a regular basis.
- Only use employee computer activity data for its intended purpose. If employees consent to their data being collected for the purpose of enforcing acceptable use policies it is critical that it is not reappropriated for another purpose without their explicit and informed consent.
Only Monitor What is Needed
Employee monitoring is unique for every organization, and yours is no exception.
When you monitor your employees the best practice is to only monitor what is needed to meet your organization’s goals.
Rather than monitoring every single action your employees take without a clear reason to do so, you should map your clearly defined goals to the data points you need to collect in order to meet them.
This ensures that the monitoring methods used are as minimally invasive as is needed to meet your goals. You’ll also improve buy-in by clearly demonstrating the intended purpose of the monitoring.
Get Informed Consent From Monitored Employees
When implementing an employee monitoring solution, get explicit and informed consent from your employees that they are going to be monitored.
Even if there are no laws that specifically require that you disclose to employees that they are being monitored, it is the best practice to do so anyway.
How in-depth you explain the process is up to the discretion and unique needs of your organization, however it is best to be as open as possible and have your employees read and sign an employee monitoring policy.
Combine the Insights With Other Workplace Investigation Techniques
Workplace investigations require thorough documentation and evidence before a final decision is made and corrective action is implemented.
While workplace investigation software is critical to the investigation process it is most effective when combined with traditional investigative techniques.
- Gather Other Evidence: Combine computer activity data with any information you already have, such as an employee complaint, a supervisor’s report, written statements from witnesses, or written warnings.
- Conduct Interviews: Interview witnesses, the involved parties, and other employees that may have insights into the alleged conduct. Gather all relevant information in thorough notes.
Internet Use Policy Template
Download this FREE internet use policy to set standards for acceptable internet usage in your organization.
- Disclose the organization’s intent to monitor internet use
- Communicate acceptable standards for technology use
- Describe your users' rights and responsibilities
Employee Investigations FAQ
Why Are Workplace Investigations Conducted?
Investigations into alleged misconduct in the workplace are frequently started by employee complaints or anonymous accusations. An employee may report discrimination, harassment, or another potential employment law violation to a human resources (HR) professional or other company representative.
There may be a workplace investigation when an employee is accused of stealing from the company, engaging in insider trading, visiting inappropriate websites in the workplace, or some other type of misconduct.
Investigations, however, don’t always involve claims that someone broke a rule or law that’s in force. A complaint that an employee is not abiding by company policy may also lead to the opening of an investigation.
What Are Examples of HR Investigations Questions?
HR investigation questions are open-ended questions that are asked when conducting interviews with the accused employee, the employee that reported the conduct, and any relevant witnesses.
Examples of questions asked in HR investigation interviews include
- What happened?
- When did the incident(s) occur?
- Who was involved in the incident(s)?
- Were there any witnesses?
- What was said or done during the incident(s)?
- Did anyone report the incident(s)? If so, when and to whom?
- Are there any documents or other evidence that can be used to support the investigation?
- Are there any relevant company policies or procedures that may have been violated?
- Has this type of behavior occurred before?
- What steps should be taken to prevent similar incidents from occurring in the future?
- What corrective action, if any, is appropriate?
- Are there any potential legal implications or liabilities for the company?
Why Do You Need an HR Investigation Process?
An HR investigation process is needed to ensure that workplace issues, such as harassment, discrimination, misconduct, or policy violations, are handled in a fair and consistent manner.
HR investigations can help identify the facts of a situation, determine the appropriate course of action, and protect the interests of both the company and the employees involved.
Some of the key reasons why an HR investigation process is important are
- Protecting the company’s reputation: Conducting an investigation in a prompt and professional manner can demonstrate to employees, customers, and the public that the company takes workplace issues seriously and is committed to maintaining a safe and respectful work environment.
- Minimizing legal risks: Failing to investigate and resolve workplace issues can expose the company to legal risks, such as lawsuits or regulatory fines.
- Preventing future incidents: Conducting a thorough investigation can help identify underlying causes of workplace issues and implement measures to prevent similar incidents from occurring in the future.
- Supporting employee well-being: HR investigations can help employees feel supported and heard, and can help create a workplace culture that values respect, safety, and fairness.
Are Workplace Investigations Confidential?
Workplace investigations should generally be conducted with a high level of confidentiality. It is important to protect the privacy of all parties involved in the investigation, as well as to maintain the integrity of the workplace investigation process.
Confidentiality during a workplace investigation means that only individuals who need to know the details of the investigation are informed, such as the HR team, relevant managers or supervisors, witnesses, and the individuals involved in the incident.
Employees who are not involved in the investigation should not be informed of the details of the investigation as it could lead to rumors, bias, or misinformation.
However, it is important to note that confidentiality in a workplace investigation is not an absolute guarantee. In some cases, the law may require the company to disclose certain information related to the investigation.
For example, the company may be required to disclose information related to a complaint of harassment or discrimination to government agencies or law enforcement.
It is important to have clear policies and procedures in place to ensure that confidentiality is maintained as much as possible while still complying with legal requirements.
Will My Employees Know They Are Being Monitored?
With CurrentWare’s HR investigations tools your organization is in control of how visible the software is.
The CurrentWare software client operates in stealth mode by default.
In stealth mode, the CurrentWare software client is not visible in the system tray or control panel of the user’s computer. Your users will not be able to uninstall the program or stop it without administrator privileges.
If you would like your users to be aware that they are being monitored, you can choose to show the CurrentWare software client in their system tray by enabling it in the client software settings.
AccessPatrol does not disclose when its USB activity monitoring feature is active. When your employees attempt to use an unauthorized USB device they can be presented with an optional warning message.
When BrowseControl blocks a website you can choose to show a warning message, redirect to another website, or simply have the connection fail.
When monitoring user activity with BrowseReporter you can choose to enable the End-User Reports feature to provide users with access to their activity data. You can also display optional notifications that periodically remind them that they are being monitored.
Does CurrentWare Have Access to Employee Data?
No, CurrentWare cannot access your employee’s computer monitoring data. CurrentWare’s software does not send your user’s computer usage data to CurrentWare. They are installed and managed by your organization.
With CurrentWare’s on-premises & self-managed cloud deployment options, you’re in complete control of your data.
- Sensitive employee data stays secured to your standards rather than being sent to a third party.
- Maintain data localization and residency compliance requirements by keeping employee data exactly where it needs to be.
- Retain auditable records of user activity for as long as you need
For more information please refer to our Terms of Service.