Haggerty Auto Group Meets FTC Compliance With Critical Safeguards

The Federal Trade Commission’s (FTC) Safeguards Rule (known fully as “Standards for Safeguarding Customer Information”) is one of three major guidelines that comprise the Federal Trade Commission’s Gramm-Leach-Bliley Act (GLBA). 

The goal of the Safeguard Rule is to ensure the security and confidentiality of customer information, protect against threats to the integrity of that information, and protect against unauthorized access to information that could result in inconvenience or harm to the customer. 

When the FTC released updated requirements for the Safeguard Rule, auto dealerships such as Haggerty Auto Group were required to meet many of the same data security compliance requirements as traditional financial institutions.

As the IT professional responsible for enacting Haggerty Auto Group’s revised information security plan, Jerry Slocum knew he needed far more visibility and control over employee computer usage than he could get from his network’s existing firewall.

Protecting Endpoints Against Misuse

To meet their data security compliance requirements, Jerry knew he needed a solution to enforce Haggerty Auto Group’s information security policies.

One key policy was to ensure that no personal email accounts were accessible on company-provided devices.

Using BrowseControl’s website blocking features, Jerry was able to restrict access to any email service providers that were not explicitly authorized for use by the company. 

From there, BrowseReporter’s internet and application usage tracking features provided Jerry with the insights he needed to fully understand how technology was being used within the company.

From the central console he could readily access the activity logs of each workstation and audit them on an as-needed basis. 

Monitoring Employee Productivity

Alongside improved security, ensuring the acceptable use of technology provides tangible productivity benefits.

With BrowseReporter’s employee productivity monitoring features, organizations get insights into how much time is spent on websites and applications that they consider unproductive.

These insights can be further customized based on groups of users/PCs to tailor what is measured as unproductive based on the unique needs of each department.

Based on those insights, BrowseControl’s web filtering and app blocking capabilities can be used to restrict access to websites and applications that are commonly abused and serve no legitimate work purpose.

“Productivity monitoring is going to be very useful. I have a list of sites and apps that each department is supposed to use, so I know any use outside of that likely isn’t work related.”

Saving Time With Automated User Activity Reports & Alerts

As a Managed Service Provider with many clients, Jerry needs to manage his time carefully.

Thanks to BrowseReporter’s user activity alerts feature Jerry can spend less time manually auditing user activity logs and more time focusing on his core tasks. 

Should another member of staff require regular access to user activity data, Jerry can either provide limited access to specific user data within the management console or schedule reports to be sent to designated inboxes on a regular basis.

“As the sole IT person I need tools that get me the results I need fast. I have many clients so I can’t just sit and monitor internet activities all day. BrowseReporter alerts me to the bad stuff so I can prioritize my time. “

Going Beyond the Firewall

To meet their compliance requirements for the Safeguards Rule, Haggerty Auto Group needed to maintain an auditable record of user activity on each workstation. 

While their firewall did provide some internet monitoring and restricting capabilities, it lacked the ease-of-use and granularity Jerry needed to quickly and effectively meet his requirements.

Thanks to BrowseReporter’s granular reporting capabilities, Jerry can readily investigate how each individual workstation within Haggerty Auto Group is being used.

“To protect our data we need more than just the ability to block websites; we need to see exactly what our users were doing.

Our firewall’s logs didn’t provide us with the details we needed, so we implemented BrowseReporter.”

CurrentWare’s Customer Support Makes All the Difference

Even the best software can fail to meet the needs of a business if it’s not backed by a technical support team that ensures its customers receive the assistance they need.

The CurrentWare team prides itself on its ability to provide high quality customer support.

Many companies force their customers to pay extra for product training, have their inquiries rot in a support ticket queue, and answer to level 1 techs that simply copy and paste snippets from support articles.

CurrentWare’s approach to customer success is different—each member of the CurrentWare support team is extensively trained to provide the service our customers need to thrive.

“In my nearly 40 years in the IT business I’ve worked with a lot of support teams.

I really appreciate CurrentWare going the extra mile to help me get the most out of the product.

They’ve definitely outweighed any of the other competitors that I’ve looked at.“

CurrentWare’s Product
Development Philosophy

As customers like Haggerty Auto Group continue to grow, CurrentWare has grown alongside them. We continuously make improvements to our products based on the feedback and ideas of real users such as Jerry.