Upgrading CurrentWare to the Latest Version

Before you begin:
  • Back up your CurrentWare Database file from:
    C:\Program Files (x86)\CurrentWare\cwServer\CWNPFB
  • Ensure you have the latest license key. You will need a valid maintenance plan to request for the latest license key. Request for your license key
  • 1. Upgrading the CurrentWare Server, Console and Solutions

    1. Back up your database file - \Program Files\CurrentWare\cwServer\CWNPFB
    2. Download the latest version of CurrentWare.
    3. Run the CurrentWare.exe to upgrade the Currentware Server, Console and Solutions.
    4. If you are upgrading from version 4.X or 5.X to the latest version (v5.4), you will need to activate your CurrentWare Server with a new set of license key. Contact support for your new key . Customers with valid maintenance plans are entitled to new license keys. Customers without maintenance may upgrade for a small fee

    2. Upgrading the CurrentWare Client

    The upgrade of the CurrentWare Client is performed automatically. The upgrade process is performed in the following order:

    1. When a CurrentWare Client with an older version connects to the CurrentWare Server with a new version, the upgrade process will begin.
    2. The cwClientSetup.exe is copied over to the client computer (C:\Windows\Temp\cwClientSetup.exe) and the upgrade command is executed.
    3. Once the client is upgraded, the latest version will be listed under the detail pane on the CurrentWare Console

    Frequently Asked Questions

    Why did my CurrentWare Clients not upgrade?
    1. Please wait a short period of time. For a network with around 50 computers, this process may take about an hour to complete
    2. Reboot the client computers.
    3. Make sure the following option is enabled: Install > Client > Remote Install > Upgrade > "Automatically upgrade clients from version and above".
    4. If your CurrentWare Clients are located outside the LAN with no VPN to the CurrentWare Server, the client upgrade will not occur automatically. You will need to take the cwClientSetup.exe file and run it manually on the remote computers
    5. If the CurrentWare Clients are still not upgraded after a long period of time, take the cwclientSetup.exe and run it manually on the computers to complete the upgrade.
    6. Start a live chat with our support team.

    Do I need a new license key to register my software? (Licensing)
    Depending on which version you upgraded from, you may need to contact us to request for your new license key.
    Upgrading fromExampleDo I need a new license key?
    Major versionFrom v4.X to v5.XYes, register your software with a new license key
    Minor versionFrom v5.3 to v5.4Yes, register your software with a new license key
    Build versionFrom v5.4.0 to v5.4.1No, your existing key will work

    Why did my client's computer lost Internet after the upgrade?
    Some computers experience temporary Internet lost when they upgrade to the latest version of CurrentWare. In that case, perform the following steps will fix the issue:

    1. Go to Start Menu > type in CMD in the search bar> right click on it and select Run as Administrator)
    2. Type in Netsh Winsock Reset
    3. Restart the computer