Our Support Team is
Requesting log files from you

 

1. From your CurrentWare Server computer:

  • C:\Program Files (x86)\CurrentWare\logs\ All the files in this folder
  • C:\Program Files (x86)\CurrentWare\cwServer\CWNPFB.CWD (zip file to reduce size)

2. From one of your CurrentWare Client computers:

  • C:\Windows\SysWOW64\wcsystck\logs\cwAgent64.log
  • C:\Windows\SysWOW64\wcsystck\logs\cwBRUpload.log
  • C:\Windows\SysWOW64\wcsystck\logs\cwClient.log
  • C:\Windows\SysWOW64\wcsystck\logs\cwHelper.log
  • C:\Windows\SysWOW64\wcsystck\logs\cwMetroClient.log
  • C:\Windows\SysWOW64\wcsystck\logs\cwUpgrade.log
  • C:\Windows\SysWOW64\wcsystck\logs\wcrb.cwk
  • C:\Windows\SysWOW64\cwAgent64.log
  • C:\Windows\SysWOW64\cwBRUpload.log
  • C:\Windows\SysWOW64\cwClient.log
  • C:\Windows\SysWOW64\cwHelper.log
  • C:\Windows\SysWOW64\cwMetroClient.log
  • C:\Windows\SysWOW64\cwUpgrade.log
  • C:\Windows\SysWOW64\wcrb.cwk

3. Click on the button below to begin uploading your log files.

Upload CurrentWare Logs