Our support team is requesting log files from you

1. Server Logs

 Zip up all the log files from the CurrentWare Server log directory & upload it to us. 

 C:\Program Files (x86)\CurrentWare\logs\ 

2. CurrentWare SQL Database

  1. On your CurrentWare Console go to Tools > Database Backup Scheduler and click “Run Backup Now
  2. Browse to C:\Program Files\Microsoft SQL Server\MSSQL15.SQLEXPRESS\MSSQL\Backup\
  3. Take the most recent .bak extension file and upload to the below link

For Firebird database, go to this page

1. Client Logs

Zip up the following log files from one of your affected client computers. 

C:\Windows\SysWOW64\wcsystck\logs\
(15 logs in total)

2. Client Database

Zip up the following client database files from one of your affected client computers.

  • C:\Windows\SysWOW64\wcsystck\wcrb.cwk
  • C:\Windows\SysWOW64\wcsystck\wcrbbw.cwk