Our support team is requesting log files from you
Server Logs
Zip up all the log files from the CurrentWare Server log directory & upload them to us.
The default directory is C:\Program Files (x86)\CurrentWare\logs\
SQL DATABASE
For instructions on how to backup your SQL database, visit this article
Client Logs & DATABASEs
Zip up the following log files & databases from one of your affected client computers & upload them to us.
- All the log files from (10+ files):
C:\Windows\SysWOW64\wcsystck\logs\
- 2 database files from:
C:\Windows\SysWOW64\wcsystck\wcrb.cwk
C:\Windows\SysWOW64\wcsystck\wcrbbw.cwk