Web Console Shows HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS

Web Console Shows HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS

CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when the PC or Server fails to properly install some of the IIS dependencies.

To test if your Server is having this issue you can check through the browser on your local machine or network where the CurrentWare Server is installed.

Solution

  1. Open up your browser on the CurrentWare server and check the url localhost:8997.
    If you are having this issue, the localhost:8997 page will give you the error code HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS.

    This is related to Microsoft .Net dependencies either missing or upgraded.

  1. Run the Installer to install the .NET dependencies.
    • If your console is older than 8.0.1 – Run the Installer to install the .NET dependencies.
    • NOTE: Here are the 3 dependencies’ that the Web Console installs. If your versions differ from the below, you may need to uninstall these from add/remove programs to push the installer fix through.

  2. Open your command line as an Administrator and type in IISRESET to restart your IIS instance or restart it through the IIS Management tool. NOTE: The link will redirect you to a “WikiHow.com” link and CurrentWare is not responsible for 3rd party content.
  3. You should now be able to open the Web Console and log in.

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