By Use Case
BrowseReporter can measure how long your users are away from their computers based on their mouse and keyboard movement. In most situations, when there is no movement from a user’s mouse or keyboard for a long period of time, their computer is considered idle. When this happens, BrowseReporter will shift the tracking from Active Time to Idle Time.
When you run your reports, you have the option to include idle time in them. By checking this option, the report will add idle time on top of the users’ active time.
For example, let’s assume a user was browsing on Facebook.com for 5 minutes and was idled for 25 minutes. When you include Idle time, the report will show 30 minutes of Active Time. When you don’t include Idle Time, the report will show 5 minutes of Active Time.
Here are some scenarios where you should not include idle time in your report because it will skew the report by adding more time when your users were away from their computers.
Here are some scenarios where you should include idle time in your report because your users were working on their computer without touching the mouse or keyboard.
By default, idle time is enabled when you install CurrentWare BrowseReporter version 5.5.1. the default setting for idle time tracking is after 20 minutes of inactivity.
To change this setting, on the CurrentWare Console, go to the BrowseReporter menu > Tracking Options > Idle Time Settings
The Limitations of Idle Time Tracking in v5.5.1: This feature is only available in the following reports:
Idle time will be available to all of BrowseReporter’s reports in version 5.5.2.
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