If you are not seeing any URL data in your reports from BrowseReporter, here are some ways to troubleshoot the issue.
Restart the Client Computer
If you can’t find any URLs in your reports right after installing the client agent on the computer, a reboot might be required.
Antivirus Exclusion Lists
Update your antivirus exclusion list to allow BrowseReporter to track and upload URL data to the CurrentWare Server.
Please add the following to the exclusion list:
Currentware Client: C:\Windows\SysWOW64\wcsystck\ Currentware Server: C:\Program Files (x86)\CurrentWare\cwServer\cwServer.exe C:\Program Files (x86)\CurrentWare\cwServer\CWSM.exe C:\Program Files (x86)\CurrentWare\cwConsole\cwConsole.exe C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe Firewall Ports to Allow on Server: 8990-8999, 443, 1433, 1434 (TCP/UDP) Firewall Ports to Allow on Client: 8992, 8995, 8996, 8999, 443 (TCP/UDP) Detailed: 8990 TCP/UDP – Console Connection Port 8991 TCP/UDP – Client Connection Port 8992 TCP/UDP – Client Data Upload 8993 TCP/UDP – Screen Capture 8994 TCP/UDP – HTTPS Filtering 8995 TCP/UDP – URL Retrieval Socket 8996 TCP/UDP – Webservice Port 8997 TCP/UDP – Rest API 8998 TCP/UDP – Webconsole 8999 TCP/UDP – URL Retrieval Socket Failover 3050 TCP/UDP – Firebird Database (Only v6.0.0 or older) 1433 TCP/UDP – For SQL Database only 1434 TCP/UDP – For SQL Database only 443 TCP/UDP – For Port Forward setup only
Upgrade Windows 7 to SP1
If your Windows 7 computers do not have the SP1 upgrade, BrowseReporter URL tracking will not be compatible with the client computer. Please upgrade the OS to SP1.
Review Log Files
Check cwClient.log from the affected client computer without URL data and see if there is an upload error. The log file can be found in the following folder path
C:\Windows\SysWOW64\wcsystck\logs\cwClient.log
If you cannot find an upload error please email the following files to our support team at support@currentware.com
C:\Windows\SysWOW64\wcsystck\logs\cwClient.log C:\Windows\SysWOW64\wcsystck\wcrb.cwk
Contact Support
If you are still experiencing issues with missing URL data in your reports, please contact our support team at support@currentware.com or call 1-888-912-9619 x 4
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