By Use Case
If you are not seeing any bandwidth data in your reports from BrowseReporter, here are some ways to troubleshoot the issue.
You may be experiencing issues with user permissions for the client agent on the computer. Uninstall the client agent and run the cwClient.exe as an administrator.
The server might be experiencing issues retrieving the bandwidth data from the client computers. Run the update generator tool on the server computer to resolve the issue:
Run UpdateGenerator.exe on the cwServer
Check cwClient.log from the affected client computer without bandwidth data and see if there is an upload error. The log file can be found in the following folder path
If you cannot find an upload error please email the following files to our support team at firstname.lastname@example.org
If you are still experiencing issues with missing bandwidth data in your reports, please contact our support team at email@example.com or call 613-368-4300 x 4
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