By Use Case
Microsoft Office 365 Email accounts that are private accounts are straight forward to setup.
Managed mailboxes may need additional setup through the Administrative portal to work as a message sender through the CurrentWare Console.
Input your Email Information on the CurrentWare Console
Input the Server Configuration on the CurrentWare Console
Help! Test Email Account is not working?
When you enter your Email credentials in the email settings through the CurrentWare Console and try to send a test email, you will get a “Message failed to send” error. Check the CurrentWare Console log (C:\Program Files (x86)\CurrentWare\Logs\cwCon.log) for the following error:
ERR::-2146233088: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mail.
This is an indication that your Outlook mailbox is blocking CurrentWare from sending emails.
Here are the basic steps for disabling Multi-Factor Authentication (MFA). You will need to have access to an Office365 Administrator Account or contact your IT admin to perform this activity.
Here is the Microsoft document for Setting up multi-factor authentication
3. Click on “Manage email apps”
4. You need to set the mailbox to be be managed as an “Authenticated SMTP” mailbox.
If you have further issues with your CurrentWare Solutions, contact our technical support team.
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