Google introduced a new security feature with their Gmail account that prevents Non-Google applications from signing onto Gmail. For CurrentWare to work with Gmail clients, the mailbox must be setup with an Application Password.
As of May 2022 Google is deprecating their ‘less secure apps’ option.
Setup Access with an Application Password (Required)
Google has an extensive document on setting this up. You can find the steps here
Log into your Gmail account and turn on “Access for less secure apps”.
Here’s the link to this option: https://www.google.com/settings/security/lesssecureapps
Here’s what the setup process looks like:
NOTE: Your account must have 2-Step-Verification enabled.
- Go to your Google accounts ‘Security‘ page and select App Passwords.
- Generate a code by using the dropdowns. Select Other(Custom name) and name it CurrentWare.
- The generated password will show up in a screen like this. Copy the 16 digit password and use it for the CurrentWare email settings password field. Your Google account will not show you the password again so ensure you have it copied.
Setting up your Gmail settings within the CurrentWare Console
Input your Email Information on the CurrentWare Console
- Name: Choose a name as the sender of the email
- Email Address: Gmail address
- Password: Gmail App password created
- Confirm Password: Gmail App password created
Input the Gmail Server Configuration on the CurrentWare Console
- Outgoing mail Server: smtp.gmail.com
- SMTP Port: 587
- Check the option “This server requires an encrypted connection (SSL)
Example for setting up email report for Gmail:
Input your Email Information on the CurrentWare Console
- Name: Choose a name as the sender of the email
- Email Address: Gmail address
- Password: Gmail App password created
- Confirm Password: Gmail App password created
Input the Gmail Server Configuration on the CurrentWare Console
- Outgoing mail Server: smtp.gmail.com
- SMTP Port: 587
- Check the option “This server requires an encrypted connection (SSL)
Example for setting up email report for Gmail:
Help! Test Email Account is not working? (Desktop Console Only)
If you are getting an error message when you click on “Test Email Account”, check the CurrentWare Console log (C:\Program Files (x86)\CurrentWare\Logs\cwCon.log) for the following error:
ERR::-2146233088: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required.
This is an indication that Google is blocking BrowseReporter from sending email. You must log into Google to authenticate the computer you are trying to send BrowseReporter email from. You may receive an email like this in Gmail:
If you need more help with this issue, contact our technical support team – support@currentware.com
