BrowseControl is not blocking Internet access on my client computers

If you are having issues with websites not being blocked accordingly by BrowseControl you can conduct the following troubleshooting steps below:

  1. Using Domain Name in the Blocked List
  2. URL Category Lookup Tool
  3. Using the SPorder Tool to Troubleshoot URL Blocking on Windows 7/8 Computers
  4. Disable IPv6 Traffic
  5. Change the Web Filtering Technology

1. Using Domain Name in the Blocked List

Enter only the domain name of the website you wish to block with BrowseControl in your URL Blocked List.

Block Websites by Domain Name

2. URL Category Lookup Tool

Is there a website that’s not being blocked by Category Filter? Use the URL Category Lookup tool to check which category the website is being identified with, and add the corresponding category to the block list.

If you feel that BrowseControl’s Category filtering has not categorized your websites correctly, you can submit your website for reclassification.

URL Category Lookup

3. Using the SPorder Tool to Troubleshoot URL Blocking on Windows 7/8 Computers

If you are using Windows 7/8 you can run a diagnostic tool called SPorder on your client computer. For more information click here: SPorder Diagnostic Tool


4. Disable IPv6 Traffic

Test if your internet service provider is using IPv6 with the following link:
http://ipv6-test.com/validate.php

If IPv6 Address is detected – Disable it by conducting the following steps below:

  1. Go to http://support.microsoft.com/kb/929852 and download the file for “Prefer IPv4 over IPv6 in prefix policies”.
  2. The downloaded file should be called “MicrosoftEasyFix20166.mini.diagcab”.
    Run it to disable IPv6.
  3. Restart the client computer and try the blocked websites again.

5. Change the Web Filtering Technology

You can change the filtering technology if the one being used is not filtering your websites correctly. Switch the web filtering technology to UIA by conducting the following steps below:

  1. On the CurrentWare console, go to Tools > Client Settings
  2. Go to the Legacy Filtering Tab and select UIA
  3. Click on Apply