By Use Case
Bitdefender Antivirus can sometimes interrupt with the functionalities of CurrentWare due to where the local files are hidden on the client PCs.
If you have any of the Bitdefender security suite installed on your client computers, we would highly recommend adding the following CurrentWare files to your Bitdefender exclusion list as well as temporaily disabling Bitdefender prior to any console or client installs or updates.
Bitdefender has two different ways of managing exceptions; by file and by folder. This can cause some confusion when trying to exclude the CurrentWare paths that need to be allowed.
Bitdefender also has three main security features it uses to secure PCs: Antivirus, Online Threat Protection and Advanced Threat Defense. The main feature you want to make sure that these exclusions go through is the Antivirus and Advanced Threat Defense feature.
FILE - cwClientSetup.exe
FOLDER - C:\Program Files (x86)\CurrentWare
FOLDER - C:\AppData\Roaming\CurrentWare\
FOLDER - C:\Windows\System32\WinDivert64.sys
FOLDER - C:\Windows\System32\wcsystck\WinDivert64.sys
CLIENT INSTALLATION DIRECTORY
FOLDER - C:\Windows\SysWOW64\wcsystck\
*for 32-bit OS, the directory is C:\Windows\System32\wcsystck\
FILE - C:\Program Files (x86)\CurrentWare\cwServer\cwServer.exe
FILE - C:\Program Files (x86)\CurrentWare\cwServer\CWSM.exe
FILE - C:\Program Files (x86)\CurrentWare\cwConsole\cwConsole.exe
FILE - C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe
*for 32-bit OS, the directory is C:\Program Files\CurrentWare\
8990, 8991, 8992, 8994, 3050 (TCP/UDP)
If you have further issues with your CurrentWare Solutions, contact our technical support team.
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