Bitdefender Antivirus can sometimes interrupt with the functionalities of CurrentWare due to where the local files are hidden on the client PCs.
RECOMMENDED: Temporarily Disable Bitdefender Prior to Upgrades
If you have any of the Bitdefender security suite installed on your client computers, we would highly recommend adding the following CurrentWare files to your Bitdefender exclusion list as well as temporaily disabling Bitdefender prior to any console or client installs or updates.
Bitdefender has two different ways of managing exceptions; by file and by folder. This can cause some confusion when trying to exclude the CurrentWare paths that need to be allowed.
Bitdefender also has three main security features it uses to secure PCs: Antivirus, Online Threat Protection and Advanced Threat Defense. The main feature you want to make sure that these exclusions go through is the Antivirus and Advanced Threat Defense feature.
Files to Exclude for the CurrentWare Clients Before the Install/Updates
INSTALLER FILES FILE - cwClientSetup.exe FOLDER - C:\Program Files (x86)\CurrentWare FOLDER - C:\AppData\Roaming\CurrentWare\ FOLDER - C:\Windows\System32\WinDivert64.sys FOLDER - C:\Windows\System32\wcsystck\WinDivert64.sys CLIENT INSTALLATION DIRECTORY FOLDER - C:\Windows\SysWOW64\wcsystck\ *for 32-bit OS, the directory is C:\Windows\System32\wcsystck\
Files to Exclude for the CurrentWare Server
FILE - C:\Program Files (x86)\CurrentWare\cwServer\cwServer.exe FILE - C:\Program Files (x86)\CurrentWare\cwServer\CWSM.exe FILE - C:\Program Files (x86)\CurrentWare\cwConsole\cwConsole.exe FILE - C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe *for 32-bit OS, the directory is C:\Program Files\CurrentWare\
Ports to exclude on your 3rd party firewall
Firewall Ports to Allow: 8990-8999, 443, 1433, 1434 (TCP/UDP) Detailed: 8990 TCP/UDP – Console Connection Port 8991 TCP/UDP – Client Connection Port 8992 TCP/UDP – Client Data Upload 8993 TCP/UDP – Screen Capture 8994 TCP/UDP – HTTPS Filtering 8995 TCP/UDP – URL Retrieval Socket 8996 TCP/UDP – Webservice Port 8997 TCP/UDP – Rest API 8998 TCP/UDP – Webconsole 8999 TCP/UDP – URL Retrieval Socket Failover 3050 TCP/UDP – Firebird Database (Only v6.0.0 or older) 1433 TCP/UDP – For SQL Database only 1434 TCP/UDP – For SQL Database only 443 TCP/UDP – For Port Forward setup only
If you have further issues with your CurrentWare Solutions, contact our technical support team.