Review the following table to help you troubleshoot your remote client install issue.
|Unable to connect to the remote computer||The installer is unable to connect to the client computer.||1) Verify the computer name or IP address is correct|
2) Verify the computer is reachable on your network
3) Disable the Windows Firewall on the client computer
4) Disable any 3rd party Firewall on the client computer
5) Disable UAC (User Access Control) on the client computer if you are not using a built-in admin account
|Access Denied||The installer is denied access to the client computer.||1) Verify the admin account username and password are correct|
2) Try using a built-in admin account
3) Try using a domain admin account
|Attempt for a network connection failed||The installer is denied access to the client computer due to insufficient permissions or security protection.||1) Verify your admin account has sufficient read/write privilege for the client computer|
2) Try disabling the antivirus or 3rd party firewall on the client computer
|Failed to copy file to the remote computer||The installer is unable to copy the setup file to the client computer.||1) Verify your admin account has sufficient read/write privilege for the client computer|
2) Verify the client computer has 300MB of free space
3) Verify the C:\ doesn’t already have a file named cwClientSetup.exe. If it exists, delete this file.
|The client install started but did not finish in a timely manner||The CurrentWare Clietn installation has been initiated on the remote computer. Please wait until the installation process is completed.||1) Verify if the CurrentWare Client (cwClient.exe) exists on your remote computers:|
On 32-bit – C:\WIndows\System32\wcsystck\cwClient.exe
On 64-bit – C:\Windows\SysWOW64\wcsystck\cwClient.exe
2) If the cwClient.exe doesn’t exists, the CurrentWare Client is not installed successfully. Please reboot the remote computer and try again.
If you are experiencing issues with the Remote Client Install, please try the following troubleshooting tips:
- Turn off Windows Firewalls: Disable Windows Firewall or any other 3rd party Firewalls on your target computers
- Turn off UAC: Change your Turn off User Access Control setting to “Never Notify” on your target computers.
- Disable UAC Remote Restrictions: See below for full instructions
- Use another administrative account: Try the local computer’s account. Try a different domain account.
- Try appending the computer name (for local administrator) or domain name (for domain administrator) to the user name field. For example, put in domain\administrator\ in the username field for a domain administrator.
- Make sure the destination computer is available: Try to ping the targeted computer.
- Include the domain name when entering username field (i.e. Domain\Administrator)
- Turn off Simple File Sharing on the client computer (under Folder Options)
- Try to use the IP address instead of the computer name, or vice versa.
- On Start, go to Windows System > Control Panel > System and Security > Windows Firewall.
- Select Turn Windows Firewall on or off. You might be asked for an admin password or to confirm your choice.
- select Turn off Windows Firewall
- Try remote client install again.
- Click or tap Start. In the search box, type “Change User Account Control settings”.
- Click or tap Change User Account Control settings to open it.
- Move the slider to Never notify.
- Click or tap OK.
- Restart your computer.
If the above solutions failed, you may need to disable UAC Remote Restrictions on your target client computer:
- Go to Start Menu > type in CMD > Right click on it and select “Run as Administrator”.
- Copy and paste the following command in command prompt (right click > Paste): REG ADD HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1
- You will receive a message saying “The operation completed successfully.”
- Try remote client install again.