AccessPatrol FAQs

The CurrentWare Console is the Console that AccessPatrol runs on. It is an integrated platform that houses our CurrentWare Solutions – including BrowseControl, BrowseReporter, enPowerManager and AccessPatrol.

AccessPatrol is an easy-to-use Device management software that can readily be utilized by non-technical users.

AccessPatrol is an easy-to-use Device management software that can readily be utilized by non-technical users.

AccessPatrol is part of the CurrentWare Suite.

CurrentWare Server and Console are supported on:
Windows 7 Professional, Enterprise and Ultimate
Windows XP Professional
Windows 2003/2008 Server
Windows Vista

CurrentWare Client is supported on:
Windows 7 Professional, Enterprise and Ultimate
Windows XP Professional
Windows 2003/2008 Server
Windows Vista

AccessPatrol is compatible with 32-bit and 64-bit platforms.

The AccessPatrol trial is fully functional for 21 days. You can use it for up to 50 computers.

Yes, AccessPatrol is compatible on the Windows 7 operating system.

All three AccessPatrol components (console, server and client) are compatible on Windows 7.

No, AccessPatrol runs in stealth mode and is hidden in the services. The users will not notice AccessPatrol running in the background.

The upgrade from 4.0.0.X to the latest version of 4.X is straightforward.

Upgrading the CurrentWare Console, Server and Solutions
Run the Currentware.exe file to upgrade the CurrentWare Server and Console to the latest version.

Upgrading the CurrentWare Clients
After the server upgrade, the client upgrade can be done automatically by enabling the following option: Install > Client > Remote Install > Upgrade > Automatically upgrade clients.

The upgrade path for AccessPatrol v3.X to v4.0 is slightly different due to the redesign of the software.

In order to upgrade, you must uninstall your existing AccessPatrol Server, Console and Clients before you can install version 4.0.

In version 4.0, we have completely redesigned the database in the backend and integrated our solutions into one single console.

Please follow the upgrade steps available on this page: http://www.currentware.com/accesspatrol/upgrade/

No, the CurrentWare Server is not restricted to a Server computer.

It can be installed any other Windows operating systems such as XP, Vista, Windows 7, or server 2003/2008.

You can install AccessPatrol on a single standalone computer by installing all the components on the single computer – the CurrentWare Server, Console, AccessPatrol Solution and the CurrentWare Client.

Note: During the Client install, please enter LOOPBACK as the Server name when prompted.

There are a few possible causes that will prevent your CurrentWare client from connecting to the CurrentWare Console.

1. You did not apply your licenses to your new computers.

This only applies to customers that have registered their AccessPatrol licenses. On your CurrentWare Console, go to Help > Registration > click on the Next button > Check the computers you want to apply your licenses to.

(Users evaluating AccessPatrol will not experience this issue)

2. Your Client is connected to an invalid IP address or Computer name.

During the client installation, you put in the wrong IP address or computer name for of the CurrentWare Server. The client is now connected to an invalid IP address or computer name.

To fix this issue, you have to go to the client workstation and reconfigure the IP address. On the client workstation, go to start menu > run > type cwagent.exe > put in the client password (default password is Admin) > click on Server Settings > Make sure the IP address or computer name is correct.

3. On your CurrentWare Server, Open up the following ports in your Firewall

Firewall can cause connection issue between the CurrentWare Client and the CurrentWare Server. Please open up the following ports in your Firewall exceptions:

• For version 3.X: 8994, 8995, 3050 (both TCP and UDP)
• For version 4.X: 8990, 8991, 3050, 1024 (both TCP and UDP)

4. If you have further issue with client connection, contact our technical support team

Email: support@currentware.com
Phone: 613-368-4300

There are three ways to deploy the CurrentWare Client to your targeted computers – 1) Remote Client Install or 2) deploy by Command Line or 3) deploy by .MSI

1. Remote Client Install

AccessPatrol has a built in Remote Installer. To use this feature follow the steps below.

1. On the menu bar click on Advanced –> Remote Install Client(s).
2. Enter/Browse the path of the Client msi file on the Server computer.
3. Enter the Server name/IP address and the Client password. In case the Client password is not mentioned then the password is taken as the default ‘Admin’. Click Next.
4. Select the PC’s on the network where the Clients are to be installed. Click Next
5. Enter the Username and Password of an Administrator account of the PC where the Client has to be installed. Click Next.
6. The Client component will be installed on the selected PC.

2. Deploy by Command Line

The CurrentWare client file can be deployed through a single command line. You can use switches along with the command line to deploy the CurrentWare client with the configurations of your choice.

3. Deploy by 3rd Party Software

AccessPatrol is distributed in MSI (Microsoft Installer) format. This facilitates the deployment of AccessPatrol through Microsoft Active Directory, SMS, Altiris and many other Software Deployment Tools that support the MSI Standard.

For detailed instructions, please refer to the AccessPatrol User Guide.

If you are experiencing issues with the Remote Client Install, please try the following troubleshooting tips:

1. Turn off Firewall on the client computer is mandatory (under control panel)
2. Turn off UAC on Windows Vista and Windows 7 computers.
3. Make sure the destination computer is available: Try to ping the targeted computer.
4. Include the domain name when entering username field (i.e. DomainAdministrator)
5. Use another administrative account: Try the local computer’s account. Try a different domain account.
6. Turn off Simple File Sharing on the client computer (under Folder Options)
7. Try to use the IP address instead of the computer name, or vice versa.

Yes, AccessPatrol is compatible with Windows Windows 7 Professional, Enterprise and Ultimate for 32-bit and 64-bit platform.

In order to use the Remote Client Install on Windows Vista and Windows 7 computers, you will have to disable UAC from the ‘User Accounts’ utility from the Windows Control Panel.

Windows Vista and Windows 7′s User Access Control system currently prevents AccessPatrol’s Remote Installation.

AccessPatrol can control the following devices:

• CD/DVD drives
• Floppy drives
• USB Storage devices (such as thumb drives, memories cards and USB sticks)
• Bluetooth adapters
• WiFi adapter
• External hard drive
• FireWire
• Serial port
• Parallel port

You can block any users on the network, including administrator, power users, guests, and etc.

Click on the PC or the group, select Device Blocking under the AccessPatrol tab. Select the device you want to block from the left hand pane and assign the No Access permission to them.

Yes, you can remove a blocked USB drive. However, it is recommended to remove the USB Drives when it is in the unblocked state. Or use the safe-Removal of USB.

The AccessPatrol Client retains data on the client side. If the server is unavailable, the permissions will still applying to the client computers.
If you want to turn this feature off, right click on the group > Client Settings.
Uncheck the option Apply block settings when server is unavailable. If this option is unchecked, when the server becomes unavailable, the client computers will not be blocked.

After stopping the AccessPatrol Client Service you can access all the devices.

Yes, you can add their devices to the allowed list. Any device on the allowed list will gain exclusive privilege from AccessPatrol. Devices on the allowed list will have full access on any of the user’s computers.

The CurrentWare Console can be password protected.

You will need to create an operator with a password. Go to Tools > Operators.

There are two types of operators: User and Administrator. Users have limited access and you can define the limitations within “Operators permissions”. Administrator have full access to all functionalities.

If you have lost your CurrentWare Client password, please contact our technical support team for further technical assistance:

support@currentware.com

To retrieve your CurrentWare Console password, please contact the support team for further assistance:

support@currentware.com

The following TCP and UDP ports must be open on the CurrentWare server:

For version 4.X: 3050, 8990 and 8991 (both TCP and UDP)
For version 3.X: 3050, 8994 and 8995 (both TCP and UDP)

To make these changes on Windows XP, access the Control Panel -> Windows Firewall, select the Exceptions tab, click on the “Add Port” button and add the above ports.

There are two ways to uninstall the Client

1. From the Console
The AccessPatrol Client can be uninstalled from the AccessPatrol Server by right clicking the Client and selecting Client Service > Uninstall.

2. From the workstation
If the Client is not connected to the Server or if the Client does not appear on the Console, please follow these steps to uninstall the Client:

For version 3.X:

On the client workstation, click on Start –> Run Enter the following script:
cwacptrl.exe -p Admin -u
(Please note that Admin is the default password and is case sensitive. If you changed the password during the client installation, then please substitute that password in place of Admin.)

For version 4.X:

On the client workstation, click on Start –> Run Enter the following script:
cwClient.exe -p Admin -u
(Please note that Admin is the default password and is case sensitive. If you changed the password during the client installation, then please substitute that password in place of Admin.)

To uninstall the CurrentWare Console, go to Control Panel > Add/Remove Programs.

For version 3.X: Uninstall the AccessPatrol Console.

For version 4.X: Uninstall the AccessPatrol Solution and the CurrentWare Server.

To uninstall the CurrentWare Server, go to Control Panel > Add/Remove Programs.

For version 3.X: Uninstall the AccessPatrol Server.

For version 4.X: Uninstall the AccessPatrol Solution and the CurrentWare Server.

You can find the price list for AccessPatrol from http://www.currentware.com/price

You have to buy a AccessPatrol license on each computer you want to manage.

License is based on each computer with unlimited users on that computer (this does not apply to Terminal Server licenses)

You may purchase AccessPatrol Online: http://www.currentware.com/price

You may also purchase AccessPatrol by Credit Card, Bank Transfer or Cheque. To purchase, Please contact your local Codework Office

By Email:
info@currentware.com

By Phone:
Europe (UK): +44-(0)161-474-0444
USA: 613-368-4300
Canada: 613-368-4300
Asia +91-484-2415055
Other countries: 0161-474-0444

By Fax:
Europe (UK): +44-11(0)161-474-0787
USA: 1-866-929-9808
Canada: 6 1-866-929-9808
Asia +91-484-4061003
Other countries: +44-11(0)161-474-0787

AccessPatrol is delivered electronically. That means you download the software from our website.

The trial copy of AccessPatrol is fully-functional. The evaluation lasts for 21 days and will stop running if you do not register it with AccessPatrol licenses.

Upon purchasing AccessPatrol, you will be emailed a license key which will allow you to activate the software as a permanent copy.

CD copies are available at $39.99 USD, £15, 20 Euros, $39.99 CAD per copy.

12 months free maintenance entitles you to free upgrades and unlimited telephone and e-mail support.

No! Your license key is a permanent key and therefore you only pay a one time fee.

This includes 12 months of upgrades and support. After 12 months, in order to continue with upgrades and support, you have to purchase an Annual Upgrade and Maintenance Plan (AUP) at a nominal rate.