Troubleshooting Tips for Remote Client Install


You are encountering the following error messages during the remote client installation:

  • “RPC Server is unavailable”
  • “Access is denied”

If you are experiencing issues with the Remote Client Install, please try the following troubleshooting tips:

  1. Turn off Windows Firewalls: Disable Windows Firewall or any other 3rd party Firewalls on your target computers
  2. Turn off UAC: Change your Turn off User Access Control setting to “Never Notify” on your target computers.
  3. Disable UAC Remote Restrictions: See below for full instructions
  4. Use another administrative account: Try the local computer’s account. Try a different domain account.
  5. Try appending the computer name (for local administrator) or domain name (for domain administrator) to the user name field. For example, put in domain\administrator\ in the username field for a domain administrator.
  6. Make sure the destination computer is available: Try to ping the targeted computer.
  7. Include the domain name when entering username field (i.e. Domain\Administrator)
  8. Turn off Simple File Sharing on the client computer (under Folder Options)
  9. Try to use the IP address instead of the computer name, or vice versa.

Turn off Windows Firewall
  1. On Start, go to Windows System > Control Panel > System and Security > Windows Firewall.
  2. Select Turn Windows Firewall on or off. You might be asked for an admin password or to confirm your choice.
  3. select Turn off Windows Firewall
  4. Try remote client install again.

Turn off User Access Control (UAC)
  1. Click or tap Start. In the search box, type “Change User Account Control settings”.
  2. Click or tap Change User Account Control settings to open it.
  3. Move the slider to Never notify.
  4. Click or tap OK.
  5. Restart your computer.

Disable UAC Remote Restrictions

If the above solutions failed, you may need to disable UAC Remote Restrictions on your target client computer:

  1. Go to Start Menu > type in CMD > Right click on it and select “Run as Administrator”.
  2. Copy and paste the following command in command prompt (right click > Paste): REG ADD HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1
  3. You will receive a message saying “The operation completed successfully.”
  4. Try remote client install again.