Troubleshooting Client Connection Issues

You are encountering a client connection issue when your computers are not showing up as “connected” on the CurrentWare Console.

There are a few possible causes that will prevent your CurrentWare client from connecting to the CurrentWare Console. Please use the following 5 tips to troubleshoot your client connection issues.

1. Restart the Client computer.

The CurrentWare Client installation will install files and processes that change your computer’s network layers. It is important that you restart the computer after the installation.

2. The CurrentWare Client service did not start up automatically.  

If the CurrentWare Client service is not started, it will not connect to the CurrentWare Server. Go to start menu > run > type in services.msc > In the service manager, look for the CurrentWare Client Service and start it.

start-currentware-client-service

3. Your Client is connected to an invalid IP address or Computer name.

During the client installation, you put in the wrong IP address or computer name for of the CurrentWare Server. The client is now connected to an invalid IP address or computer name.

To fix this issue, you have to go to the client workstation and reconfigure the Server’s computer name or IP address.

  1. On the client workstation, go to C:\Windows\SysWOW64. If this folder doesn’t exists, go to C:\Windows\System32 instead.
  2. Double click on cwagent.exe > put in the client password (default password is Admin)
  3. Click on Server Settings
  4. Make sure the IP address or computer name is correct.

cwclient-configuration-server-settings

4. You did not apply your licenses to your new computers. 

On your CurrentWare Console, go to Help > Registration > click on the Next button > Check the computers you want to apply your licenses to.

license-management

5. On your CurrentWare Server, Open up the following ports in your Firewall

Firewall can cause connection issue between the CurrentWare Client and the CurrentWare Server. Please open up the following ports in your Firewall exceptions:

  • 8990 (TCP and UDP)
  • 8991 (TCP and UDP)
  • 8992 (TCP and UDP)
  • 3050 (TCP and UDP)
  • 1024 (TCP and UDP)
6. You may have installed a newer version of the CurrentWare Client than your CurrentWare Server (Version Conflict)

When a newer version of CurrentWare Client connects to a older CurrentWare Server, the client service will stop due to a version conflict.

When you encounter this error, you will see a “Version Conflict” entry in the CWS.log file (C:\Program Files (x86)\CurrentWare\Logs\).

To fix this issue, you must uninstall the CurrentWare Client and reinstall the same version as the CurrentWare Server.

If you have further issue with client connection, contact our technical support team